Vendor Agreement 

This agreement is established between:; having office at House: 13, Road: N/5, Block: J, Eastern Housing 2nd Phase, Pallabi, Mirpur, Dhaka 1216 and operates an online marketplace at


The Vendor, a sole proprietor/company, registered under the laws of the People’s Republic of Bangladesh. and Vendor are hereinafter referred to collectively as the “Parties” and individually as a “Party”. This document is an electronic record in terms of Information Technology and Communication Act 2006 and the amended provisions pertaining to Information Technology and Communication Act of 2006. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Introduction

1.1. is providing services to facilitate Ecommerce via its online marketplace at – a platform that enables Customers and Vendors/Sellers to transact online. The Vendor/Seller wishes to sell Products offers multiple services to facilitate sales via its online platform. The Vendor/Seller appoints as its commission agent under the terms & conditions set hereunder.

1.2. The Vendor is responsible for maintaining up to date information on Vendor Dashboard.

1.3. The Vendor shall be solely responsible for the safety and security of its password.

1.4. shall feature the Vendor’s Products on the Marketplace for sale. shall show the Product as being sold by the Vendor only.

1.5. may offer additional promotions/discounts over a Vendor’s Listed Price which does not constitute a change in the ownership of the Product(s).

1.6. Any Product(s) featured on the Marketplace may be delisted by if sale of that Product would contravene any law.

1.7. Vendor shall provide with the Required Product Information in the prescribed format which must be true. The Vendor will be responsible for listing their own products.

1.8. will not be responsible for any disputes between the Vendor and a Customer.

1.9. may forward questions or complaints received by Customer regarding any sold Product(s) to the Vendor. If a Vendor fails to respond within seventy-two (72) hours, the Vendor or any of its Products may be de-listed from the Marketplace without further notice.

2. Commission and Payments

2.1. As an agent for the Vendor, shall be entitled to receive a commission for the sale of each Product on the Marketplace.

2.2. These Commissions are deducted when making a payout to the Vendor defined under Payments.

2.3. may adjust the percentage Commission providing suitable notice of 14 days in advance to the Vendor before enactment.

2.4. shall receive and process all payments for Products purchased on the Marketplace on behalf of the Vendor. shall periodically remit to the Vendor a payment equivalent to the amount of the Listed Price and deduct the commission for the sale of the Product(s) along with any other service Fees/Penalties or any other amounts due if applicable.

2.5. The payments will be made to the Seller immediately after the Product has been successfully delivered to the Customer (within 48 hours with no strings attached, where most of the E-commerce Marketplaces in Bangladesh take 2 or 3 weeks).

2.6. In case a Vendor’s Product is lost by during transit, will make a refund to the Vendor within 24 hours.

2.7. The Vendor shall be responsible for payment of all customs duties, sales tax, excise tax, value-added tax and any other extra fees which may be imposed by governing authorities.

2.8. The Vendor furthermore warrants to that the Products are not dangerous or any kind of prohibited material as per the law.

3. Agreement Duration

3.1. This agreement remains valid for three years until one of the parties terminates it.

3.2. The Vendor may terminate this agreement by means of fourteen (14) Days’ notice by registered letter with acknowledgement of receipt.

3.3. At any time after the occurrence of any of the events below, terminate this agreement with immediate effect by written notice to the Vendor.

3.3.1. The Vendor making an arrangement with its customers manually bypassing;

3.3.2. The Vendor threatening to carry on business;

4. Inventory Management and Order Processing

4.1. The Vendor is obliged to maintain inventory of all Products on a daily basis such any Products go out of stock, the Vendor shall immediately update the inventory information in the Vendor Dashboard.

4.2. Upon receipt of an order, shall forward the order to the Vendor with details via the Vendor center.

4.3. Upon receipt of information, the Vendor shall be obliged to process and package each order. In case of any delay, the Vendor shall immediately inform via email at

4.4. The Vendor is responsible to bear all costs for packing the Product(s).

4.5. The Vendor must print and pack the invoice, shipping label and returns form generated via the Vendor Dashboard with the shipment package.

4.6. Vendor shall remain the sole and undisputed owner of the sold Product(s) until it is successfully delivered to the Customer.

5. Refund Policy

5.1. The Vendor authorizes to provide the Customer with a refund where the Customer has pre-paid for the Product and cancels the order before it has been shipped or the Product is rejected and/or the Product is returned.

6. Additional Services

6.1. The Vendor can choose a pick-up service, whereby will pick up the package from the Vendor and deliver it to the Customer. In that case may charge a pick-up Fee.